Why Porter
More than a service provider—we're your partner in creating cleaner, more welcoming communities.
Our Mission
“To deliver premium valet trash and sanitation services that elevate the standard of community living.”
We believe that every community—whether a luxury high-rise or a growing single-family neighborhood—deserves service that reflects its standards. Porter was built on the idea that exceptional service isn't a luxury; it's an expectation.
Core Values
The principles that guide everything we do
Reliability
We show up. Every night, on time, without exception. Our 99.7% service completion rate reflects our unwavering commitment to consistency.
Community-First
We treat every property as if it were our own neighborhood. Your residents deserve the same care and attention we'd give our own community.
Consistency
Same team, same standards, same results. Our porters build relationships with your community, creating familiarity and trust.
Excellence
Good enough isn't in our vocabulary. We go the extra mile—the "2nd Mile"—to exceed expectations on every visit.
What Sets Porter Apart
Porter is redefining what a vendor relationship looks like in multifamily.
For too long, vendors have been viewed as companies that simply perform a service, submit an invoice, and move on. We believe communities deserve more.
We believe the future of multifamily partnerships is built on collaboration, not transactions. That means showing up as more than a valet trash provider.
It means supporting community engagement, resident education, sustainability initiatives, property operations, resident experiences, technology, and white-glove service—all working together to create a better living experience.
At Porter, every service is designed to create value beyond collection night.
We create
Intentional resident events and community experiences that bring neighbors together, strengthen engagement, and enhance the overall living experience.
We help
Communities enhance resident satisfaction, support retention, and contribute to long-term property value through thoughtful service and resident-focused solutions.
We provide
Operational observations and proactive communication that help property teams stay ahead of challenges before they become problems.
Because we believe the best vendor relationships are not measured by the tasks completed. They are measured by the value created.
Our goal is simple: to be a trusted extension of your team, an advocate for your residents, and a partner committed to helping your community operate at its very best.
That is the Porter Difference.
Meet the Founder
Hannah Thomas
Founder & CEO
Atlanta native Hannah Thomas founded Porter Valet Services on the belief that exceptional hospitality should not be limited to hotels and restaurants—it should be experienced in the communities people call home every day.
With a professional background in corporate hospitality and operations, Hannah has spent her career helping business owners and organizations improve customer experiences, solve operational challenges, and build systems that put people first. Through that experience, she developed a passion for creating thoughtful service solutions that make everyday life easier for both customers and teams.
She recognized an opportunity within the multifamily industry to elevate what had become a routine service into something more meaningful. Rather than building another valet trash company, Hannah envisioned a hospitality-driven partner focused on resident experience, community engagement, property appearance, and operational excellence.
Today, Porter Valet Services serves apartment communities through a white-glove approach that combines waste collection, resident education, sustainability initiatives, resident experiences, and technology solutions through Porter Connect.
Hannah's vision remains the same: to help apartment communities operate more efficiently, support residents more intentionally, and create cleaner, more connected places to live.
Because the strongest communities are built through service, connection, and care.