Privacy Policy

1. Introduction

Porter Valet Services ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our valet trash and bin sanitization services, visit our website, or access our resident portal.

2. Information We Collect

Personal Information

• Name, email address, and phone number
• Residential address and unit number
• Property management company affiliation
• Account credentials for our resident portal
• Payment information (processed securely through third-party providers)

Usage Information

• Service history and preferences
• Rewards program activity and points balance
• Device information and IP address
• Browser type and operating system
• Pages visited and time spent on our website

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our valet trash and bin sanitization services
• Process your service requests and manage your account
• Administer our rewards program and referral bonuses
• Send service confirmations, reminders, and updates
• Respond to your inquiries and provide customer support
• Improve our services and develop new features
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Property Management Companies: To coordinate services at your residence
• Service Providers: Third parties who assist in operating our business (e.g., email services, analytics)
• Legal Requirements: When required by law or to protect our rights

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Request a copy of your data in a portable format

To exercise these rights, please contact us at privacy@portervaletservices.com.

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: