Porter Valet Services provides premium doorstep waste, recycling, and resident support services designed to enhance community appearance, improve resident satisfaction, and support onsite operations. Our offerings include white-glove doorstep waste and recycling collection, Resident Bulk Item Removal Requests, quarterly trash bin sanitation, and pet waste station maintenance—all delivered with a commitment to professionalism, consistency, and service excellence.

Porter operates at a higher standard. Beyond waste collection, we focus on resident experience, property appearance, and operational excellence. Our white-glove service approach, proactive communication, resident portal access, and dedicated Client Success Manager distinguish us as a true community partner—not just a vendor.

Residents place their bagged waste and approved recyclables outside their apartment home prior to the designated collection window. A professional Porter team member then collects materials directly from each doorstep and transports them to the community's designated disposal area, providing residents with a convenient and seamless service experience.

Residents submit bulk item removal requests through Porter Connect, our dedicated resident portal. Once approved, our team coordinates removal and disposal, helping communities quickly address bulky items before they impact curb appeal, resident satisfaction, or property operations. Same-day pickup is available in most cases.

Yes. Resident Bulk Item Removal Requests are included as part of Porter's core valet trash service and serve as one of the many value-added offerings we provide to support community appearance, operational efficiency, and resident convenience. This service is also available to residential communities.

Apartment Communities: Our quarterly trash bin sanitation service includes high-temperature pressure washing, interior sanitization, odor treatment, and full disinfection of community-issued waste containers. Where available, residents may also opt in to individual bin cleaning services. Residential Communities: For homeowners and residential communities, Porter provides the same professional cleaning process on a recurring weekly schedule. Each service includes high-temperature pressure washing, interior sanitization, odor treatment, and full disinfection to keep trash bins clean, sanitary, and odor-free year-round.

Our team provides weekly scheduled pet waste station maintenance, including waste removal and sanitation bag replenishment. This helps communities maintain clean, attractive outdoor spaces for residents and their pets.

Porter Connect is our resident-facing service portal, accessible through the QR code label on each resident's designated trash bin. Residents can view service guidelines, access holiday and service schedules, report missed pickups, submit bulk item removal requests, and review resident engagements hosted by Porter—all from one convenient location.

Residents can report a missed pickup through Porter Connect by scanning the QR code located on their trash bin and submitting a service request. All reports are reviewed promptly by our operations team to ensure timely resolution.

Porter takes a proactive approach to service continuity. We provide advance communication through email and Porter Connect, implement adjusted service schedules when necessary, and execute operational recovery plans designed to restore service as quickly and safely as possible following weather-related or holiday disruptions.

Every community is assigned a dedicated Client Success Manager who serves as the primary point of contact for service inquiries, operational support, resident communications, reporting, and account management.

Apartment communities choose Porter because they need more than a waste collection vendor. They need a partner that helps protect curb appeal, support onsite teams, improve resident satisfaction, and deliver a consistent service experience. Our white-glove standards, proactive communication, dedicated support, and resident-focused technology make Porter a trusted extension of the property management team.

No. Residents are not charged separately for Porter services. Service agreements, pricing, and included offerings are established directly with ownership groups and property management teams. Residents with questions about community amenities or services should contact their leasing office for additional information.

Every community is unique. Porter Valet Services develops customized service solutions based on community size, service scope, property layout, and operational requirements. Our team works closely with ownership groups and property teams to design a service package that aligns with their goals, expectations, and resident experience standards. Contact our team to request a customized proposal.